Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 25kbet ("we", "us", "our", or "the Platform") collects, uses, stores, protects, and discloses your personal information when you access or use our online gaming services at 25kbet.cam. This policy applies to all users who register an account, place bets on sports markets, play casino games, slots, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), or otherwise interact with our platform.

By creating an account or using 25kbet services, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Privacy Policy. This policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the Platform.

2. Information We Collect

To provide our gaming services securely and comply with legal obligations, 25kbet collects various types of personal information from users. The data we collect falls into the following categories:

2.1 Registration and Account Information

When you create an account on 25kbet, we collect:

• Full legal name (as it appears on your Indonesian government-issued identification)
• Date of birth (to verify you are at least 21 years old)
• Email address
• Mobile phone number
• Residential address in Indonesia (city, province, postal code)
• Username and encrypted password
• Preferred currency (Indonesian Rupiah/IDR)

2.2 Identity Verification (KYC) Documents

To comply with Know Your Customer (KYC) regulations and prevent fraud, we collect:

• Copy of your Indonesian national identification card (KTP) or valid government-issued photo ID
• Proof of address document (utility bill or bank statement dated within the last 3 months)
• Selfie photograph holding your identification document for facial verification
• In some cases, source of funds documentation for large deposits or withdrawals

2.3 Financial and Transaction Data

We collect information related to your financial transactions on the Platform:

• Payment method details (bank account numbers for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon; e-wallet account details for OVO, DANA, GoPay, ShopeePay)
• Deposit and withdrawal history, including amounts, dates, and transaction status
• Betting and gaming history, including wagers placed, games played, wins, and losses
• Bonus claims and wagering requirement progress
• Account balance and transaction ledger

2.4 Technical and Usage Information

We automatically collect technical data when you access 25kbet:

• IP address and approximate geographic location
• Device information (device type, operating system, browser type and version)
• Login timestamps and session duration
• Pages viewed, features used, and click patterns on the Platform
• Referring website or source that directed you to 25kbet
• Screen resolution and language preferences

2.5 Communications and Support Interactions

When you contact our customer support team, we collect:

• Content of your messages, emails, live chat transcripts, or phone call recordings
• Support ticket history and resolution details
• Feedback, reviews, or survey responses you provide

3. How We Use Your Information

25kbet processes your personal data for specific, legitimate purposes necessary to operate our gaming platform and fulfill our legal obligations. We use your information in the following ways:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits and withdrawals to/from your account
• Enabling you to place bets on sports markets (BRI Liga 1, EPL, La Liga, Champions League, etc.)
• Providing access to casino games, slots, togel draws, and sabung ayam streaming
• Processing bonus offers, promotions, and loyalty rewards
• Tracking wagering requirements and game contributions

3.2 Verification and Compliance

• Verifying your identity and age (ensuring you are 21 years or older)
• Confirming ownership of payment methods to prevent fraud
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Detecting and preventing fraudulent activity, bonus abuse, or account manipulation
• Responding to legal requests from regulatory authorities or law enforcement

3.3 Customer Support and Communication

• Responding to your inquiries via live chat, email, or WhatsApp
• Resolving disputes, technical issues, or payment problems
• Sending transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
• Providing account security alerts (suspicious login attempts, password changes)

3.4 Marketing and Promotional Communications (With Consent)

• Sending promotional offers, bonus announcements, and exclusive deals tailored to Indonesian players
• Notifying you of tournaments, contests, and special events (e.g., Champions League betting promotions, weekend slot tournaments)
• Delivering personalized game recommendations based on your playing history

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your preferences in your account settings. Opting out will not affect transactional or security-related messages.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and mobile optimization
• Testing new features, games, and payment methods
• Monitoring platform performance, uptime, and technical issues
• Conducting market research to understand Indonesian player preferences

3.6 Responsible Gaming and Player Protection

• Implementing deposit limits, loss limits, and session time reminders you set
• Processing self-exclusion requests and maintaining exclusion lists
• Identifying patterns of problem gambling behavior and offering intervention resources
• Enforcing age restrictions and preventing underage gambling

4. Legal Basis for Processing Your Data

Under international data protection principles, 25kbet relies on the following legal bases to process your personal information:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing transactions, settling bets)
• Legal Obligation: Processing is required to comply with laws and regulations (KYC verification, AML compliance, age verification, tax reporting)
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, customer support, analytics) provided these interests do not override your rights
• Consent: For marketing communications and certain cookies, we rely on your explicit consent, which you may withdraw at any time

5. How We Share Your Information

25kbet does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers in the following limited circumstances:

5.1 Payment Processors and Financial Institutions

We share necessary payment information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals securely.

5.2 Game and Software Providers

Your gameplay data is shared with licensed game providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Pocket Games Soft) to deliver live casino, slot, and other gaming content and to verify game outcomes.

5.3 Identity Verification Services

We use third-party KYC verification services to authenticate your identification documents, verify your age, and perform fraud checks. These providers process data solely for verification purposes and do not retain your information longer than necessary.

5.4 Customer Support and Communication Tools

We use secure third-party platforms for live chat, email support, and communication management to deliver 24/7 Indonesian-speaking customer service.

5.5 Analytics and Performance Monitoring

We employ analytics services to understand user behavior, measure platform performance, and improve our services. These providers receive anonymized or aggregated data where possible.

5.6 Legal and Regulatory Authorities

We may disclose your information to regulatory bodies, law enforcement agencies, or courts if required by law, to comply with legal processes, to prevent fraud or criminal activity, or to protect the rights and safety of 25kbet, our users, or the public.

5.7 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security Measures

Protecting your personal information is a top priority at 25kbet. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

6.1 Encryption and Secure Transmission

• All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks
• Sensitive information such as passwords is hashed using industry-standard cryptographic algorithms
• Payment transactions are processed through PCI-DSS compliant payment gateways

6.2 Access Controls and Authentication

• Your account is protected by a unique username and strong password requirement
• Internal access to user data is restricted to authorized personnel on a need-to-know basis
• Multi-factor authentication options available for enhanced account security
• Regular security audits and penetration testing to identify vulnerabilities

6.3 Secure Data Storage

• Personal data is stored on secure servers with firewalls, intrusion detection systems, and regular backups
• Physical access to server facilities is restricted and monitored
• Databases are encrypted at rest to protect data even if physical media is compromised

6.4 Fraud Detection and Monitoring

• Automated systems monitor for suspicious activity, unusual betting patterns, and potential account compromise
• Real-time alerts for large withdrawals, login from new devices, or multiple failed login attempts
• Regular reviews of transaction history to identify and prevent fraudulent activity

Important: While we employ robust security measures, no system is completely invulnerable. You play a critical role in security by choosing strong passwords, not sharing login credentials, logging out after sessions on shared devices, and reporting suspicious activity immediately.

7. Data Retention

25kbet retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

• Active Accounts: While your account remains active, we retain your data to provide ongoing services, process transactions, and maintain gaming history
• Closed Accounts: After voluntary account closure, we retain certain data for up to 7 years to comply with financial record-keeping laws, AML regulations, tax reporting requirements, and to resolve disputes or investigations
• Self-Excluded Users: Data for self-excluded users is retained for the duration of the exclusion period plus 7 years to prevent circumvention and comply with regulatory requirements
• Marketing Data: If you opt out of marketing communications, we retain your contact details on our suppression list to ensure you are not contacted again
• KYC Documents: Identity verification documents are retained for regulatory compliance purposes, typically 7 years from the date of account closure

After the retention period expires, personal data is securely deleted or anonymized so it can no longer be associated with you. Aggregated and anonymized data (which cannot identify you personally) may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

As a 25kbet user, you have certain rights regarding your personal information. We respect these rights and provide mechanisms to exercise them:

8.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To request your data, contact our customer support team at [email protected]. We will provide your information in a structured, commonly used format within 30 days of your request.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account details directly in your account settings. For changes to verified information (name, date of birth, address), contact support with supporting documentation.

8.3 Right to Deletion

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or if you withdraw consent. Note that we may be legally required to retain certain data for compliance purposes even after a deletion request.

8.4 Right to Restrict Processing

You can request that we limit how we use your data in specific situations, such as when you contest the accuracy of data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal data in a portable format and, where technically feasible, to have it transmitted directly to another service provider.

8.6 Right to Object

You can object to processing of your data for direct marketing purposes at any time by unsubscribing from emails or adjusting your communication preferences. You may also object to processing based on legitimate interests by contacting us with your specific objection.

8.7 Right to Withdraw Consent

Where we rely on your consent to process data (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact our Data Protection team at [email protected]. We may request identity verification to ensure we release information only to the rightful account holder.

9. Cookies and Tracking Technologies

25kbet uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly (login authentication, session management, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the Platform to help us improve functionality and identify technical issues.
• Functionality Cookies: Remember your preferences (language selection, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness. These require your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some Platform features. For more details on our cookie usage, refer to our Cookie Policy (available upon request from support).

10. Children's Privacy

25kbet services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. Our KYC verification process is designed to prevent underage users from creating accounts.

If we discover that a user is under 21, we will immediately suspend the account, void all transactions, and delete associated personal data. If you believe a minor has accessed our Platform, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

25kbet reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will notify you via email (to your registered address), through a prominent notice on the Platform, or both.

The "Last Updated" date at the top of this policy indicates when changes were most recently made. Your continued use of 25kbet services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information.

12. International Data Transfers

As an internationally licensed gaming platform serving Indonesian players, 25kbet may transfer, store, and process your personal data in jurisdictions outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have data protection laws that differ from Indonesian standards.

When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses, data processing agreements, and compliance with applicable transfer mechanisms under international data protection frameworks.

13. Contact Information and Data Protection Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or how 25kbet handles your personal information, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Response Time: We aim to respond to privacy inquiries within 48 hours

For urgent privacy concerns or suspected data breaches, contact us immediately through live chat (available 24/7 on the Platform) or email with "URGENT – Privacy Issue" in the subject line. Our Indonesian-speaking support team is available to assist you in both English and Bahasa Indonesia.

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or regulatory body overseeing gaming operations in your jurisdiction.